Internal performance evaluation: the case of bank branches
نویسندگان
چکیده
منابع مشابه
Internal Performance Evaluation: the Case of Bank Branches
This paper proposes a new approach for gauging the performance of branch managers of a financial institution by defining a Measure of Internal Performance (MIP). Our proposal is different from others existing in the literature in two main aspects. Firstly, it is consistent with the requirements of internal evaluation because it uses the managers’ real preferences instead of assuming them. Secon...
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ژورنال
عنوان ژورنال: International Journal of Service Industry Management
سال: 2008
ISSN: 0956-4233
DOI: 10.1108/09564230810874995